Your User – friendly Management Interface cPanel
cPanel is a graphical web-based control panel that helps you quickly and easily manage your website and hosting account. cPanel software gives you complete control over a vast amount of functions, streamlining useful processes such as:
Managing website file
Setting up email accounts & auto responders
cPanel has grown to become the most popular web hosting control panel, running millions of websites around the world. cPanel was created to provide a truly user-friendly interface for managing a website. With cPanel software, website owners can easily manage their email accounts, databases, applications, security, FTP, and control every aspect of their websites.
Auto Script Installer
Softaculous (over 300 on board easy one click installations) such as E-commerce; Educational; Music; Wikis; Forums; Social Networking and so much more. With Oceania hosting you have access to a range of versatile tools to be the WebMaster/Mistress to make and fully manage your website yourself.
You can use any of the features in cPanel > Softaculous. Support Documentation is available for each tool provided in cpanel. Look for interactive support from any of cpanel’s main categories by pressing the Help Button
Oceania provides free support for WordPress Software only. For all Softaculous Installed Software support please visit their respective Support Sites as they are your GOTO advisers. The links to Support Sites will be available in the Overview Tab of the respective software.
Fully Proactive WordPress Management
Keep your WordPress Website Up to Date using our Fully Proactive WordPress Maintenance for $148.50 per year
If your site is hacked we recommend a Sucuri Malware Cleanup. See sucuri.net We can arrange to manage this service for you for our fee of $99 plus Sucurí’s charges – see https://sucuri.net/website-security-platform/signup.
SSL Secure Socket Layer Protection
We have installed Auto-SSL on every Oceania hosting account that uses cPanel. It is a 90 day free TLS certificate and as long as the site is hosted on cPanel, the certificate will be auto-renewed every 3 months.
If required for e-commerce or sensitive data we can supply and install your own dedicated SSL CERTIFICATE.
There are several types – Prices
- Your Oceania Portal to manage Hosting Package Account(s); Domain Name Registration Account(s) and other services
- Update all Member/account owner’s details and create Accredited Contacts with full or part access to your account
- Access to Knowledge Base and downloadable Support Articles; View Support Ticket History
- Pay invoices and view your payment history; update your credit card details – all through the Secure portal
Knowledge Base Website
Extensive Knowledge Base and Downloadable Support Pdfs and Step by Step Videos (coming soon) for standard tasks can be found in your dedicated Knowledge Base Website
Included Support for Hosting Issues
Oceania offers a comprehensive Support Service for your hosting account. We make every effort to assist and guide you to use the cpanel tools at your disposal. Simply write your issue into a support ticket and we will take it from there. The more details you can provide the better. Most support issues can be dealt with in under 30 minutes and there is no charge generally for asking support questions to assist you use your account. Fees do apply for any changes you ask our technicians to make expressly for you.
Technical and Development Assistance
When you need more or if things become complicated we can come to your aid. Our specialised development services are charged out by the hour. Normally $95 / hour but for our hosting clients, technical support for standard programming or coding issues is charged at $77 per hour.
Occasionally we have to call in the big guns. This is our Level 3 Support Tier and is $150 per hour.
We will always seek your authorisation prior to commencement.
A normal support ticket does not attract a charge.
For all development work we require a clear explanation of desired outcomes.
If you are facing a problem then Step by Step instructions to enable us to replicate the problem is essential. Often by doing this process you can magically reach the solution yourself. (Include all relevant URL’s and passwords – for security please reset passwords after our support is completed)
If you require specialised development or reverse engineering we must have a very clear understanding of the problem or desired outcome. Our regular support team will collaborate with you to ensure the best possible outcome(s) from placing a Level 3 Enquiry.