I have been using Oceania for web hosting for over ten (10) years and later on I moved my domain to Oceania as well.
I remain loyal to Oceania because every time I call, there is no waiting, no push button menu, no out sourced technicians with poor communication skills; nothing but good, prompt and friendly service. As a matter of fact, I needed some technical support this very morning. I called at 8:15 am without looking at the time and then realised it was early, so I hung up. A few seconds later, Lydia called back and addressed me with my name. She spent as much time as needed to resolve the problem and later on sent me an email with additional help.
In fact, when you become a client of Oceania, you get to know its people and they get to know you and your needs. This is what I call personalised VIP service.
The sad loss of Warne did not change the company’s work ethics. As a client, I did not even know and If Lydia did not tell me recently, I wouldn’t have known.
Oceania might be a small company and this is why it is able to provide this personalized service, but in my dictionary, courtesy and proper service are not a matter of size only. My previous domain company was a small one, but as arrogant as arrogant can be. I have been asked to “help” with a testimonial, and I am glad to oblige.