How long does it take to set up a new account?
It takes less than a day to open your account, however it can take 2-3 days for your web site to be visible on the Internet as it may take that much time for your nameservers to be propagated throughout the Internet. Oceania hosted domains must be delegated to our nameserver settings:
- ns1.oceania.com.au 126.96.36.199
- ns2.oceania.com.au 188.8.131.52
What is the hardware configuration of your servers?
RAID10 Disks, 100Mbps uplink, Daily Backups, Quad Core Processors, and 32GB RAM. Centos OS6
What software and operating system run on your servers?
Pear and Perl modules PHP
We include PHP Selector MYSQL Version 10.0.32-Maria DB
We support all Linux flavours including RedHat Enterprise, CentOS, Debian, Ubuntu, and OpenSUSE.
Free CGI/PHP programs and over 400 free one-click install scripts from Softaculous.
Can I upgrade my account type in the future?
Are there any hidden charges?
Do you provide unlimited storage or unlimited bandwidth?
We’d like you to feel free to host your account without any restriction and will discuss your growth needs as they arise. We do request our clients to use the hosting account disk space and bandwidth for their web hosting needs only. These resources are not for backups, archives or storing/distributing non-web-hosting files (i.e. file-sharing).
How do you charge for over usage of disk space or bandwidth?
What are your normal business hours?
- 9:30 am to 8:30 pm Monday to Friday
- CLOSED Weekends and NSW public holidays
Do you provide phone support?
- leave us a message that states what your problem is
- make sure you speak your return phone number clearly OR
- follow voice prompt to speak directly with our ‘out of hours’ support technician.
What makes a problem urgent?
i. That your domain name registration is current and has not expired.
You may check the WHOIS records here: http://whois.domaintools.com/
If your domain name has expired you should contact the registry noted in the WHOIS record to renew and your site will come back in a few hours.
ii. That your internet connection is working.
iii. You have rebooted your system – including routers
B. It is urgent if your site is displaying serious errors and your or your clients cannot access your pages at all. Before calling us please:
i. Be sure that you have upgraded to the most recent updates of any software you are running.
ii. Determine, wherever possible, whether your site is facing a server error or software error.
If you are facing a software error you are advised to contact the support system provided by the software developers.
Do you have a money- back guarantee?
What is your cancellation policy?
Please read our Terms and Conditions before you sign up.